FAQs

The exterior is microfibre faux leather with a fine pebble grain. The white lining is custom-made and film-coated, with a woven appearance.

External dimensions are 21 × 12 × 15 cm / 8.3 × 4.7 × 5.9 in (L × W × H), excluding the handle. It weighs approximately 550 g / 19.4 oz including the organiser, excluding packaging. Check the dimensions against the essentials you plan to carry.

The organiser lifts out, so you can use it on your dressing table or keep it inside the case. Its dividers are fixed and cannot be adjusted. The semi-structured case holds its shape with the organiser removed.

The elasticated lid loops have two layers and three sections. Choose items that fit securely and allow the lid to close; the external case dimensions are not individual compartment measurements.

One vanity case and one removable organiser, with a dust bag, presentation box, thank-you card and swing tag. Make-up, cleaning products and other photographic props are not included.

Spot-test an inconspicuous area first, then gently wipe the exterior, lining and organiser with a make-up remover suited to the make-up you are cleaning and remove any residue. This guidance excludes the elasticated loops, zip and metal fittings.

Wipe clean only; do not rinse, soak or machine-wash. Dry fully before storing in the supplied dust bag.

Quantity 1 means one matching two-piece set: one S pouch and one M pouch, both in Moon White or Rum Black. Cosmetics and styling props are not included.

Approximate external dimensions (L × W × H): S — 13 × 5 × 12 cm / 5.1 × 2.0 × 4.7 in; M — 22 × 7 × 14.5 cm / 8.7 × 2.8 × 5.7 in. Check these against your own items; the dimensions do not guarantee that the pouches fit inside the Vanity Case.

See The Pouch Duo materials, sizes and colours.

The Cream Velvet Jewellery Box has softly lined, two-tier storage and a zip closure. Its approximate external size is 15 × 10.5 × 7 cm / 5.9 × 4.1 × 2.8 in.

The Floral Jewellery Box has an embossed PU exterior, velvet lining, a clasp closure and a removable inner tray. It comes in Green or White and measures approximately 18.5 × 11 × 10 cm / 7.3 × 4.3 × 3.9 in externally. All measurements are L × W × H.

Each order includes one jewellery box; jewellery and display accessories are not included. Compare the jewellery boxes and their storage layouts.

Orders are normally dispatched within 1–3 days. We process orders Monday to Sunday.

For delivery estimates, the daily order cut-off is 3:00 p.m. UK local time (GMT/BST as applicable); orders placed after the cut-off are counted from the following day.

Standard delivery is complimentary, with customs duties and import taxes included in the order total.

Standard transit is estimated at 7–12 business days after dispatch. Optional paid Express upgrades are available where offered at checkout, with estimated transit of 4–8 business days. These are estimates, rather than guaranteed arrival dates. See our Shipping & Delivery policy for destinations and details.

PayPal and credit/debit card options are available at checkout. Choose from the payment methods displayed for your order.

Once your order is shipped, your shipping confirmation email will include a tracking number. Use it on our Track Your Order page. If you need help, email customercare@chiccasen.com with your order number.

For an address change or a request to stop an unshipped parcel, email customercare@chiccasen.com promptly with your order reference. We will do our best to help before shipment processing; a dispatched parcel cannot be redirected.

To use our worldwide 14-day withdrawal service or exercise a statutory cancellation right, use Withdraw from contract or send us a clear declaration by email. You may give notice before delivery or within 14 calendar days after receipt, or during a longer mandatory period. It does not require customer-care approval or a successful parcel stop.

Our customer care team is available every day, Monday–Sunday. London hours are 07:00–15:30 during British Summer Time (BST) and 06:00–14:30 during Greenwich Mean Time (GMT). Messages are welcome at any time; our team replies during these hours.

Email customercare@chiccasen.com or message us on WhatsApp +39 344 461 4732.

For online purchases delivered to any destination we serve, notify us before delivery or within 14 calendar days after receiving the goods. For one order delivered separately, our period starts after the last item. This is our service commitment; any longer or more favourable mandatory right remains available.

Use Withdraw from contract without an account or reason, or email customercare@chiccasen.com. Unless we have offered to collect the goods, send them back within 14 calendar days after your notice. Customer care confirms return logistics; your notice does not wait for approval.

We reimburse without undue delay and within 14 days of notice, but may withhold reimbursement until we receive the goods or evidence of posting, whichever is earlier, unless we have offered collection. See our 14-day withdrawal service terms for refund timing, return costs, inspection rights and mandatory protections. Our separate 30-day commercial policy remains available under its conditions.

Our additional commercial return policy accepts eligible change-of-mind requests within 30 days of delivery. Under that commercial policy, items should be unused and in resalable condition, with original packaging and included accessories where reasonably possible. Our 14-day withdrawal service and statutory withdrawal and inspection rights take priority.

Customers cover change-of-mind return postage unless applicable law requires otherwise. Customer care confirms the destination country, address, label options and postage arrangement for the specific order; ask before purchasing if these details affect your decision.

For an approved commercial return where neither our 14-day withdrawal service nor a statutory return period applies, post within 7 days of receiving instructions. We aim to inspect within 3 days of receipt; approved commercial refunds usually take 5–10 business days after approval, depending on the payment provider. Applicable statutory deadlines take priority. Read the Returns & Refunds policy for the complete process.

Please email customercare@chiccasen.com as soon as reasonably possible with your order number, a description of the issue and clear photos of the item and packaging where relevant. We aim to review the report and provide the next steps within 3 days. Customer care confirms any return-postage arrangement and remedy for the specific case under our Returns & Refunds policy. Your statutory rights are unaffected.

Contact customercare@chiccasen.com or WhatsApp +39 344 461 4732 with your order and tracking numbers if the dispatch or estimated transit window has passed. If tracking says delivered, check the address, safe place and reception, then report it promptly if it is still missing.

We aim to review the report and provide the next steps within 3 days. Carrier investigations may take longer; customer care will explain the next update and the appropriate solution for the case. If we cannot dispatch on time, we will explain the delay and offer a revised dispatch date for your agreement or cancellation and a refund for the unshipped order. Read our Shipping & Delivery policy.