Effective Date: November 5, 2025

Last Updated: January 28, 2026

1. Introduction

This Privacy Policy explains how Chiccasen (“Chiccasen”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal data when you visit our website, place an order, contact us, subscribe to our marketing communications, or otherwise interact with us.

If you are located in the UK, EEA, or another region with data protection laws, this Privacy Policy is intended to help you understand your rights and how your information is handled.

2. Who We Are

Chiccasen is operated by Jining Yuanfanda Network Technology Co., Ltd.

If you have any questions about this Privacy Policy or our privacy practices, you can contact us at:

Email: info@chiccasen.com

3. Information We Collect

We may collect the following categories of personal data:

Identity Data
First name, last name, billing name, shipping recipient name.

Contact Data
Billing address, shipping address, email address, telephone number.

Transaction Data
Details about orders, payments, refunds, and products purchased from us.

Technical Data
IP address, browser type and version, device information, time zone setting, approximate location, and website usage data.

Marketing and Communications Data
Your marketing preferences, newsletter sign-up details, and records of communications you send to us.

4. How We Collect Your Information

We collect personal data when you:

• visit and browse our website;
• add products to cart or place an order;
• complete checkout;
• contact us by email or form;
• subscribe to our newsletter or marketing communications;
• interact with cookies, analytics tools, or similar technologies on our website.

5. How We Use Your Information

We use your personal data to:

• process and fulfil your orders;
• arrange shipping and send order confirmations or service updates;
• provide customer support and respond to inquiries;
• detect fraud, abuse, or misuse of our website or payment services;
• improve our website, products, and user experience;
• send marketing communications where you have opted in or where otherwise permitted by law;
• comply with legal, tax, accounting, and regulatory obligations.

6. Lawful Bases for Processing

Where UK GDPR or EU GDPR applies, we rely on one or more of the following lawful bases:

Contract
Where processing is necessary to perform a contract with you, such as taking payment, processing an order, and arranging delivery.

Legal Obligation
Where processing is necessary to comply with legal or regulatory obligations, including tax, accounting, fraud prevention, and consumer protection requirements.

Legitimate Interests
Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests. This may include improving our website, preventing fraud, understanding customer behaviour, and managing our business operations.

Consent
Where required, we rely on your consent, for example for certain marketing activities or non-essential cookies. You can withdraw your consent at any time.

7. Payment Information

We use third-party payment service providers, including PayPal services made available through our WooCommerce checkout environment, to process transactions securely.

When you make a purchase, payment-related information may be collected and processed by the relevant payment provider in order to complete your transaction, prevent fraud, and comply with legal obligations.

We do not store your full card number or full bank payment credentials on our website.

Please review the relevant payment provider’s own privacy information for more detail about how they process your personal data.

8. Sharing Your Personal Information

We do not sell your personal data.

We may share personal data with trusted third parties where necessary to operate our store and deliver our services, including:

• website hosting and technical service providers;
• WooCommerce and related e-commerce service infrastructure;
• payment providers and payment-processing partners;
• shipping, delivery, or logistics providers;
• analytics and marketing service providers;
• professional advisers, auditors, or legal/compliance providers;
• regulators, law enforcement, courts, or authorities where required by law or to protect our rights.

9. International Data Transfers

Because we operate online and use third-party service providers, your personal data may be processed in countries outside your own jurisdiction, including countries that may not provide the same level of legal protection as your home country.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for international transfers and that your personal data is handled securely.

You may contact us if you would like more information about the safeguards we rely on for relevant international transfers.

10. Data Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Where we cannot state an exact retention period in every case, we determine the retention period based on:

• the nature of the data;
• the purpose for which it was collected;
• legal, tax, and accounting requirements;
• the need to resolve disputes or prevent fraud.

11. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

• request access to your personal data;
• request correction of inaccurate personal data;
• request deletion of your personal data;
• request restriction of processing;
• object to processing based on legitimate interests;
• request data portability, where applicable;
• withdraw consent at any time where processing is based on consent.

If you would like to exercise any of these rights, please contact us at info@chiccasen.com.

12. Marketing Communications

If you opt in to receive marketing emails from us, we may send you updates about new arrivals, offers, and brand news.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails, by managing your email preferences where available, or by contacting us directly at info@chiccasen.com.

13. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyse traffic, support checkout functions, and improve the customer experience.

Please see our Cookie Policy for more information about the cookies we use and how to manage your cookie preferences.

14. Complaints

If you are located in the UK, EEA, or another jurisdiction with privacy rights, you may also have the right to lodge a complaint with your local data protection authority.

If you are in the UK, you can complain to the Information Commissioner’s Office (ICO).

We would, however, appreciate the chance to address your concerns first, so we encourage you to contact us before lodging a complaint.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, website functionality, service providers, or our business operations.

Any updates will be posted on this page together with a revised “Last Updated” date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Email: info@chiccasen.com
Brand: Chiccasen