CHICCASEN · Privacy
Privacy Policy
How your information supports your order, your customer-care enquiry and the choices you make on our website.
A clear point of contact
Send privacy questions or requests about your personal data to info@chiccasen.com.
Your choices matter
Manage optional analytics and advertising through our cookie controls. Email subscriptions have their own choices.
Understand each service
See which services support hosting, checkout, consent, customer care and communications below.
1. Introduction
This Privacy Policy explains how Chiccasen (“Chiccasen”, “we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal data when you visit our website, place an order, contact us, subscribe to our marketing communications, or otherwise interact with us.
If you are located in the UK, EEA, or another region with data protection laws, this Privacy Policy is intended to help you understand your rights and how your information is handled.
2. Who We Are
Chiccasen is operated by Jining Yuanfanda Network Technology Co., Ltd.
If you have any questions about this Privacy Policy or our privacy practices, you can contact us at:
Email: info@chiccasen.com
Registered business address: 25th Floor, Tower E, Zhongde Plaza, Jining City, Shandong Province, China, 272000. This is our registered address and is not an authorised returns address.
3. Information We Collect
We may collect the following categories of personal data:
Identity Data
First name, last name, billing name, shipping recipient name.
Contact Data
Billing address, shipping address, email address, telephone number.
Transaction Data
Details about orders, payments, refunds, and products purchased from us.
Technical Data
IP address, browser type and version, device information, time zone setting, approximate location, and website usage data.
Marketing and Communications Data
Your marketing preferences, newsletter sign-up details, and records of communications you send to us.
Support and review information
Enquiry details, an optional order reference, purchase-channel information where requested, and any review text, rating or media you choose to submit. Please do not send payment-card details, identity documents or unnecessary sensitive information in a form, email or review.
For an online withdrawal declaration, we collect your name, receipt email address, information identifying the contract, the whole-order or selected-item scope, any optional details you provide, the declaration itself and its submission date and time. We also keep the receipt and handling record needed to respond to it.
4. How We Collect Your Information
We collect personal data when you:
- visit and browse our website;
- add products to cart or place an order;
- complete checkout;
- contact us by email or form;
- subscribe to our newsletter or marketing communications;
- interact with cookies, analytics tools, or similar technologies on our website.
5. How We Use Your Information
We use your personal data to:
- process and fulfil your orders;
- arrange shipping and send order confirmations or service updates;
- provide customer support and respond to inquiries;
- detect fraud, abuse, or misuse of our website or payment services;
- improve our website, products, and user experience;
- send marketing communications where you have opted in or where otherwise permitted by law;
- comply with legal, tax, accounting, and regulatory obligations.
Before a delivery country is selected, we use an IP-based country lookup to show GBP for visitors in the United Kingdom and USD for other visitors. Once you select a delivery country, that country determines the order currency. This does not require precise GPS location.
Once you select a delivery country, we remember it in your necessary shopping session so prices, your shopping bag and checkout use one currency: GBP for delivery to the United Kingdom and USD for other destinations. Product-offer links do not override your delivery country.
We use withdrawal-declaration information to record your notice, send its receipt, identify the relevant purchase and arrange any return or refund under our worldwide withdrawal service, the contract and applicable consumer law. Our online withdrawal service is offered for purchases delivered to every destination we serve; mandatory local rights remain unaffected. The declaration is not a newsletter subscription and does not require marketing consent.
6. Lawful Bases for Processing
Where UK GDPR or EU GDPR applies, we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to perform a contract with you, such as taking payment, processing an order, and arranging delivery.
Legal Obligation
Where processing is necessary to comply with legal or regulatory obligations, including tax, accounting, fraud prevention, and consumer protection requirements.
Legitimate Interests
Where processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests. This may include improving our website, preventing fraud, understanding customer behaviour, and managing our business operations.
Consent
Where required, we rely on your consent, for example for certain marketing activities or non-essential cookies. You can withdraw your consent at any time.
We do not use legitimate interests as a substitute for consent where consent is required for optional tracking. Website cookie preferences and email subscription choices are managed separately.
7. Payment Information
We use third-party payment service providers, including PayPal services made available through our WooCommerce checkout environment, to process transactions securely.
When you make a purchase, payment-related information may be collected and processed by the relevant payment provider in order to complete your transaction, prevent fraud, and comply with legal obligations.
We do not store your full card number or full bank payment credentials on our website.
Please review the relevant payment provider’s own privacy information for more detail about how they process your personal data.
8. Sharing Your Personal Information
We do not sell your personal data.
We may share personal data with trusted third parties where necessary to operate our store and deliver our services, including:
- website hosting and technical service providers;
- WooCommerce and related e-commerce service infrastructure;
- payment providers and payment-processing partners;
- shipping, delivery, or logistics providers;
- analytics and marketing service providers;
- professional advisers, auditors, or legal/compliance providers;
- regulators, law enforcement, courts, or authorities where required by law or to protect our rights.
Services used by this store
The following explains the services used for this website and what happens when a relevant feature is used. A service’s own privacy information provides further detail about its processing.
| Service | What it does | Information and choices |
|---|---|---|
| Hostinger Website hosting Privacy information |
Hosts the website, store database and operational records. Technical requests and security logs help deliver and protect the website. | Account, order and support information stored on our site, together with technical connection information. These operational functions are separate from optional advertising. |
| WordPress, WooCommerce, CartFlows and Fluent Forms Store and forms on our website WooCommerce cookie information CartFlows cookie information Fluent Forms privacy information |
Operate products, accounts, the shopping bag and checkout; receive contact and product-care enquiries. Product reviews may include text, ratings and images or videos you choose to submit. CartFlows supports checkout sessions; its separate funnel analytics is disabled. | Names, contact and address details, orders, form messages and optional order references. Published review content and the submitted display name can be visible to other visitors. Our use of this software does not mean that every form submission is sent to its vendor. Checkout session functions remain separate from optional analytics. |
| CookieYes Cookie controls and consent records Consent-record information Privacy information |
Displays cookie controls, remembers your preferences and maintains records of consent activity. | Consent identifier, the choices made, country, date and time, and technical information used to deliver the controls and record consent. CookieYes documentation describes masked IP information in consent records. |
| Google Analytics 4 and Google Tag Manager Website and shopping analytics Google Privacy Policy |
Help us understand website use and measure shopping events such as product views, additions to the bag and entering checkout. Tag Manager manages the relevant tags. | Page and product information, approximate location, browser and device information, browser identifiers, price, currency and quantity. Google tag scripts may be requested before a cookie choice; those requests disclose technical connection information to Google. Analytics cookies and analytics events follow your Analytics choice. |
| Google Customer Reviews Optional post-purchase surveys Google Privacy Policy |
Invites customers to an optional survey about their shopping experience. If you choose to take part, Google may email the survey after the estimated delivery date. | When the invitation loads, our integration sends Google the Merchant Center ID, order ID, email address, delivery country and estimated delivery date. Google may use cookies and similar technologies for this service. Where applicable, loading the invitation follows your marketing-cookie choice, which you can manage through our cookie controls. Taking part in the survey is a separate, optional choice. |
| PayPal and checkout security Payment processing and protection against abuse PayPal Privacy Statement Google reCAPTCHA privacy information Google Payments Privacy Notice Apple Pay privacy information |
Process a payment, assess payment risk and protect checkout against fraud or automated abuse. Where a checkout security check uses Google reCAPTCHA, Google handles technical information for risk analysis. Eligible PayPal checkout options may also request Google Pay or Apple Pay resources to assess availability and provide the selected wallet option. | Order, contact, billing and delivery information needed for payment, as well as payment and device information handled by the provider. We do not store your full card number or full bank payment credentials on our website. The services and resources used depend on the payment option, browser, device and eligibility; a wallet option is not guaranteed to be available to every visitor. |
| Meta Pixel and Conversions API Advertising measurement Meta Privacy Policy |
Measure advertising performance and relevant shopping events through browser and server-side signals, where you allow Advertisement cookies. | Page, product and transaction information, browser identifiers and technical information; matching information may be used where supplied and applicable. Optional Meta visitor advertising signals in the browser and on the server are held without advertising consent. This choice does not disable the separate product-catalogue connection. Our current integration does not treat an administrative or scheduled order update as evidence of a customer’s advertising consent. |
| MailPoet / Automattic Subscriptions and email communications Data-processing information Automattic Privacy Policy |
Manage subscribers and send the email communications and welcome messages enabled for our store. Campaign reports may record delivery, opens and link clicks according to the active tracking settings. | Email address, name where supplied, subscription preferences and campaign activity. Unsubscribing from marketing email is separate from changing website cookie preferences. |
| Hostinger Reach Connected checkout and purchase workflows Hostinger Privacy Policy |
Remains connected to WooCommerce alongside MailPoet. The enabled checkout subscription and purchase workflows are separate from our newsletter pages. Abandoned-cart email capture is disabled. | Checkout subscription preferences, email and name for a chosen subscription; the purchase workflow can process order number, products, totals, currency, payment and shipping method, and billing name, contact details and address. A newsletter opt-in is not the same as processing a purchase record. Unused Reach form scripts are not loaded on pages without a Reach form. |
| Jetpack / WordPress.com Connected operational tools Jetpack privacy information Connected API information |
Supports the connected WordPress.com service and enabled operational features, including the activity log and authenticated API access. Jetpack visitor Stats and WooCommerce Analytics are disabled. | Site and account information needed by the connected features. Authenticated API access can include live store records. Disabling visitor statistics does not disable every operational data flow. |
| WhatsApp and 17TRACK External services you choose WhatsApp Privacy Policy 17TRACK Privacy Policy |
WhatsApp lets you start a support conversation. 17TRACK lets you look up a parcel using the tracking number. These links open a separate service when you choose to use it. | WhatsApp processes phone, profile and conversation information. 17TRACK processes the tracking number and technical information needed for a lookup. Their own privacy terms apply when you use those services. |
| Tencent / WeCom (WeChat Work) Internal operational notifications |
Provides third-party messaging tools used to notify our authorised team about payments, newsletter subscriptions, form enquiries and customer-care or dispatch issues so that we can handle store operations. | Our payment notifications include the order number, amount, products, recipient name, phone number and full delivery address. Subscription notifications include the subscriber’s email address. Our cancellation, return and dispatch-review notifications use a more limited summary: case and order identifiers, destination country, request type, recorded time, fulfilment status and a staff administration link that requires login. These customer-care summaries do not include the customer’s name, email address, full address or payment-card details. Form notifications include only the form name and ID, submission reference, receipt time and an administration link that requires staff login. They do not include the submitted name, email address, message, IP address, source URL or attachments; authorised staff review the enquiry inside our website administration. Processing by Tencent / WeCom may take place outside the UK or EEA. See International Data Transfers for further information. |
9. International Data Transfers
Because we operate online and use third-party service providers, your personal data may be processed in countries outside your own jurisdiction, including countries that may not provide the same level of legal protection as your home country.
Where required, we take reasonable steps to ensure appropriate safeguards are in place for international transfers and that your personal data is handled securely.
You may contact us if you would like more information about the safeguards we rely on for relevant international transfers.
10. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Where we cannot state an exact retention period in every case, we determine the retention period based on:
- the nature of the data;
- the purpose for which it was collected;
- legal, tax, and accounting requirements;
- the need to resolve disputes or prevent fraud.
A cookie’s browser expiry is not the same as the retention period for information already collected by us or a service provider. The Cookie Policy describes browser-storage durations.
11. Your Privacy Rights
Depending on your location and the laws that apply, you may have the right to:
- request access to your personal data;
- request correction of inaccurate personal data;
- request deletion of your personal data;
- request restriction of processing;
- object to processing based on legitimate interests;
- request data portability, where applicable;
- withdraw consent at any time where processing is based on consent.
If you would like to exercise any of these rights, please contact us at info@chiccasen.com.
12. Marketing Communications
If you opt in to receive marketing emails from us, we may send you updates about new arrivals, offers, and brand news.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails, by managing your email preferences where available, or by contacting us directly at info@chiccasen.com.
MailPoet and Hostinger Reach both remain connected for the email and store workflows described above. Campaign reporting may record email delivery, opens and clicks according to active settings. Changing website cookie preferences does not unsubscribe you from email. Equally, a checkout email address is not, by itself, a newsletter subscription.
13. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember preferences, analyse traffic, support checkout functions, and improve the customer experience.
Please see our Cookie Policy for more information about the cookies we use and how to manage your cookie preferences.
Similar technologies can include tags, pixels and browser storage. Our cookie controls distinguish necessary store functions from optional analytics and advertising. Choosing not to allow optional tracking does not prevent you from placing an order.
The online withdrawal page uses the necessary cc_care_form cookie to link its security checks to your browser and protect the submission. It lasts up to two hours and is HttpOnly, so page scripts cannot read it. It is not used for advertising. See the Cookie Policy for its settings and purpose.
14. Complaints
If you are located in the UK, EEA, or another jurisdiction with privacy rights, you may also have the right to lodge a complaint with your local data protection authority.
If you are in the UK, you can complain to the Information Commissioner’s Office (ICO).
We would, however, appreciate the chance to address your concerns first, so we encourage you to contact us before lodging a complaint.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, website functionality, service providers, or our business operations.
Any updates will be posted on this page together with a revised “Last Updated” date.
16. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: info@chiccasen.com
Brand: Chiccasen
Order and product support: customercare@chiccasen.com. If you choose WhatsApp for a support conversation, our contact is +39 344 461 4732.