CHICCASEN · Customer care
Track your order
Use the tracking number from your shipping confirmation email to see the carrier’s latest parcel updates.
Follow your parcel.
Find your tracking number
It is included in the shipping confirmation email sent after dispatch.
Allow the first scan
First carrier updates are estimated to appear within 1–3 business days. Actual timing may vary.
Need help?
If tracking has not updated for more than 7 days, contact customer care with your order and tracking numbers.
Where to find the number.
Your shipping confirmation email includes the tracking number once your order has been dispatched. Check that email, including your spam or junk folder, before entering the number above.
If you cannot find it, email customercare@chiccasen.com with your order number.
Just shipped?
Please allow an estimated 1–3 business days for the carrier to scan the parcel and display the first tracking update. This is an estimate, rather than a guarantee.
Our dispatch period and the carrier’s transit time are separate. See Shipping & Delivery for the dispatch policy and estimated time in transit.
Tracking has paused.
International shipments can pause temporarily during customs clearance. Carrier scans may also take time to appear.
If the tracking has not updated for more than 7 days, please contact customercare@chiccasen.com with your order number and tracking number so we can help.
Marked delivered, but not found?
Check around your property or designated safe place, and with neighbours, building reception or household members.
If you still cannot locate the parcel, contact customer care. Our missing-parcel guidance explains the next steps.
About the tracking service.
The tracking button opens 17TRACK, an external parcel-tracking service. The tracking number you enter is passed to that service only when you select the button. Its own privacy information and terms apply when you use its website.
For help with your CHICCASEN order, contact our customer care team directly.