Shipping & Delivery

Delivery charges, duties & taxes

Standard delivery is complimentary for orders accepted at checkout. Customs duties and import taxes are included in the order total, so you do not need to pay these charges separately on delivery.

Optional paid delivery upgrades are available where offered at checkout. Any additional charge is shown before you pay.

Orders delivered to the United Kingdom are priced and charged in GBP. Orders delivered to other destinations are priced and charged in USD. Product prices, delivery charges and the final payment request use the same currency. Review the updated total at checkout if you change the delivery country.

1. Dispatch

Orders are normally dispatched within 1–3 days. We process orders Monday to Sunday.

For delivery estimates, the daily order cut-off is 3:00 p.m. UK local time (GMT/BST as applicable); orders placed after the cut-off are counted from the following day.

2. Delivery destinations, options & estimates

Where we deliver

We currently deliver to 27 countries: the United Kingdom, Ireland, the United States, Canada, and the 23 selected Schengen Area countries listed below.

Schengen Area: Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, and Switzerland.

Addresses outside these 27 countries are not eligible for delivery and cannot be selected at checkout. We cannot accept orders for delivery to other destinations.

The following are estimates for time in transit after dispatch. Available delivery options and any optional upgrade charge are shown at checkout for your address.

Shipping times are estimates and begin from the date of dispatch, not the date the order is placed. Delays may occasionally occur due to customs clearance, carrier disruptions, inaccurate address details, weather conditions or peak periods.

3. Tracking your order

Once your order is shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can track your package on our website: Track My Order.

4. Shipping address accuracy

Please make sure your shipping address is entered correctly at checkout.

We are unable to redirect or reroute orders once they have been dispatched. If you notice an error in your shipping information, please contact us at customercare@chiccasen.com as soon as possible after placing your order.

5. Lost or missing parcels

If an order has not been dispatched within the stated 1–3-day handling window, contact customercare@chiccasen.com or WhatsApp +39 344 461 4732 with your order number. If we cannot dispatch on time, we will notify you, explain the delay and offer the choice of agreeing to a revised dispatch date or cancelling the unshipped order for a refund. We do not treat silence as agreement to a further delay.

If your parcel has not arrived by the end of the estimated transit window, contact us with the order number and tracking number. For Standard delivery this is 7–12 business days after dispatch; where offered, Express is estimated at 4–8 business days after dispatch.

If tracking says delivered but you have not received the parcel, check the delivery address, safe place, reception and household members, then contact us promptly if it is still missing. You do not need to wait for an unspecified additional period before reporting the issue.

We aim to review a delivery-problem report and provide the next steps within 3 days. We will follow up with the carrier where needed and explain what information is required. This initial handling time is not a guarantee that a carrier investigation will be completed within three days.

Customer care will confirm the appropriate solution for the specific case, including a replacement or refund where applicable, and tell you the next expected update. Your mandatory consumer rights remain unaffected.

6. Contact us

For questions about delivery, email customercare@chiccasen.com or visit our Contact page.