CHICCASEN · Online withdrawal
Withdraw from contract
Our online withdrawal service is available in every destination we serve. You can withdraw before your order arrives or within 14 days after delivery. Our separate 30-day return policy remains available under its own terms. Any stronger rights under applicable consumer law remain unaffected.
This alternative form records your notice immediately for review. It does not confirm eligibility, extend the standard 14-day or 30-day periods, or approve a refund. You do not need to wait for customer care to reply before sending a notice. Any stronger legal rights remain unaffected.
Open your order and select Cancel / return. Your order details will be filled in automatically. If you checked out as a guest, use the private Cancel / return link in your order email.
Cannot access your order?
Guest order? Email me my private order links
Enter the email used at checkout. You do not need an order number or an account. Your withdrawal can also be submitted using the alternative below without waiting for this email.
Use this form to notify us that you wish to withdraw from your purchase. You can identify the whole order or selected items.
You will review your declaration before confirming it. Confirmation records your notice immediately; it does not automatically stop a parcel or complete a refund. This alternative records a notice for review and does not confirm eligibility or extend the 14-day or 30-day periods.
Withdraw from contractYou can also send your withdrawal declaration directly to customercare@chiccasen.com. You do not need an account or a reason to withdraw.
Read our withdrawal and 30-day return terms. For a return under the 30-day policy, or help with a damaged or incorrect item, contact customer care.